Calderdale Carers Project
CONTACT US
Do you have any questions, comments or do you want to contact us about things in general.
You can do it in a variety of ways. You can e-mail using the address below, write to or telephone us.
Contact us via E-mail at:
enquiries@calderdalecarers.co.uk
Write to us at:
Calderdale Carers Project,
Unit 8A,
Calderdale Business Park,
Club Lane,
Ovenden,
Halifax, HX2 8DB.
Telephone: 01422 369101 * See note below.
Fax: 01422 369643* Always there to answer your calls.
We are a small project with only three part time staff and administration support. We do not offer a telephone helpline as such but encourage callers to ring us between 9.30am and 12.30pm. We like to offer a listening ear to carers to help alleviate some of the isolation that they can experience, as well as offering information and advice.
However, there are times when it is necessary for staff to be out of the office, such as at meetings where it is important that carers needs and views be put forward or at support groups. In these situations our phone calls are picked up by a reputable answering service called Answer4u. This means that during normal office hours, Mon Fri. 9am to 5pm, there should be a person to speak to rather than a machine. They should always make it clear that they are a reception or answering service and will ask for details that may enable us to call people back. If they have a simple query it may be useful to leave them the details so that we can find the information you need before returning the call. Alternatively, they may just wish to leave their name and contact number.
We appreciate that carers sometimes need to speak to staff members but as a small team we cannot cover the whole of Calderdale without the flexibility that the answering service provides for us. We hope everyone can understand this and will always return calls as soon as possible.