Calderdale Carers Service Offer

We define a carer as someone who is supporting a relative, friend or neighbour who cannot manage without help due to illness, age or disability.

Calderdale Carers aims to support unpaid adult carers in Calderdale.  We do this by offering a range of services to carers who are 18 and over.   We know that caring can sometimes be stressful and have a significant impact on the carer’s own health and wellbeing so we offer: –

Information & Advice

We provide information and advice on a number of issues that affect carers including carers rights, benefits, and how to access services explaining what we offer.  We aim to offer all information in the right way at the right time for carers, and can revisit issues when carers are too stressed to take in complex information.  We provide an information pack when you first register with us as a carer.

Emotional Support

We provide emotional support to carers in order to reduce isolation, improve health and wellbeing and encourage carers to use their own support networks.  We aim to offer a ‘listening ear with purpose’.  Helping carers to build trust and resilience to cope with changes in their lives.

Support Groups

We have 4 support groups throughout Calderdale which meet once a month.  The dates and venues are always included in the newsletter. The aims of the groups are to reduce isolation and loneliness experienced by carers, provide information and enjoy some social company with people who understand how hard your caring role can be.

Social Activities

We promote opportunities to have a break from caring and socialise with other carers.  Occasionally these may be with the person you care for too, if you would like that.

Sitters and Transport

If you cannot leave the person that you care for we can often (dependent upon funding and availability) arrange and pay for a professional agency to come and support them to enable you to attend our Carers Support Groups or any of the activities or events that we organise.


We produce regular newsletter to keep carers up to date with our services and events.


We provide issue based support on a one to one basis for carers who are struggling or may be in a crisis situation.  We will plan with the carer to help them resolve any problems affecting their caring role which may include signposting to other organisations who are funded to offer support, or accessing small amounts of financial support to prevent carer ‘breakdown’.


We can support carers at meetings or with letter writing to help carers to speak for themselves.  We also promote opportunities for carers to have their voice heard through forums and consultation.

Home Visits

If it is difficult for you to get to our office in Halifax we can offer home visits.

Benefits Advice

We are able to support carers with benefits advice and form filling to access Carers Allowance and Council Tax Discount Scheme.  We do not offer a general welfare rights service.  Organisations who do are included in the Directory section.

Emergency Planning

The emergency back-up scheme aims to help carers put together a plan of support for the cared for person.  If a carer is involved in an emergency such as illness or hospital admission they have peace of mind that the person, they care for will be supported.

Carers Needs Assessments

We can help carers to complete a Carers Needs Assessment which may lead to a Carers Personal Budget or other support for the carer to look after their own health and wellbeing. The opportunity to complete the assessment and reflect on their caring role can be challenging for some carers but it can also help them to recognise that there is support available.


BRICSS Workshops

Building resilience, increasing carers self-management skills

A course of 6 separate modules which aim to help carers find ways through some of their difficult times, give them some tools to help them to cope, and reduce loneliness with the opportunity to meet and socialise with others.

Young Adult Carers 18-25

We have a dedicated worker for young adult carers who can offer specific monthly activities and one to one support and planning, focused on the needs of this age group.

Former Carers

We can continue to support a carer already registered with us for up to 2 years after the person they care for has died.  However, they cannot access support with transport if they attend a support group or event that we organise.

Parent carers

Carers 18+ who care for a disabled child can access our services except for Emergency Back Up plans, Carers Needs Assessments and Carers Personal Budgets as they only apply to carers of adults in Calderdale.  They can also get support including benefits advice from Unique Ways on 01422 369101 further details are in the Directory section.

Working with other professionals to support carers

Providing information, joint working and networking with other organisations that support carers in Calderdale including voluntary sector, health and social care workers.


Directory of Calderdale Support Services

Age UK

We offer a range of services to help older people in Calderdale make the most of later life.  4-6 The Square, Woolshops, Halifax, HX1 1RJ. Tel: 01422 399830

Alzheimer’s Society

Advice, information and support for everyone affected by dementia. 3rd Floor, 39-41 Commercial Street, Halifax, HX1 1BE.  Tel: 01422 352789

Better Lives

Better Lives at number 42 Market Street, Halifax is a service for adults providing the support needed to stay healthy, independent and in control of your life for as long as possible.  They also have a foodbank.  Call in to speak to someone.

Calderdale Adult Learning

Calderdale Adult Learning (CAL) offer a wide range of learning activities and courses, with more subject choice than ever before. As well as a varied programme of evening classes, CAL offer classes during the day, so you can fit your learning around your lifestyle.  Heath Campus, Halifax HX1 2PS.  Tel: 01422 392820

Calderdale Bladder & Bowel Service (Adults & Children)

Please note we do not offer a ‘drop in’ service

We are a small team working throughout Calderdale, therefore, we are unable to offer a ‘drop in’ service.  We don’t want carers to be disappointed by visiting the office and no one is available to help them.

Please ring the office on 01422 369101 to arrange to speak to a member of staff.  If you need more support than we can offer in a phone call, we can offer appointments in our office at Halifax or, if it is difficult for you to come to the office, we may be able to visit you at home.  We try to offer flexible times to suit the carers’ needs.

We try to support as many carers as possible, as efficiently as we can.  This might be by referring you to another support organisation if they have the expertise to support you.  Some of these are listed in the Directory on page 4.

We aim to respond to phone calls the next working day (within 24 hours) and to offer appointments/home visits within 15 working days.


[Cite your source here.]

Advice for Carers.  Beechwood Community Health Centre, 60B Keighley Road, Halifax, HX2 8AL.  Tel: 01422 252086

Carers UK information, support and advice

We provide information, support and advice to carers. The information and advice we provide covers a range of subjects relating to caring.  Our telephone helpline providing information is open on Mondays and Tuesdays between 10am and 4pm – Tel: 0808 808 7777

Community Transport

To provide transport for those residents of Calderdale who cannot access existing forms of transport provision for reasons of ill health, disability, isolation, poverty or social exclusion.  Tel: 01422 881154

Gateway to Care

The way to find out and access social care for adults and help to get back your independence, mobility and confidence.  Tel: 01422 393000

Healthy Minds

Calderdale’s local mental health charity, led by people who have personal experience of emotional distress.  Supporting people to find what works for them to improve and maintain their emotional health and wellbeing.  1 King St, Halifax, HX1 1SR.  Tel: 01422 345054 Todmorden 01706 810311


Insight Healthcare’s Talking Therapies provides help for people with anxiety, depression and other similar difficulties.  The service is free; funded by the NHS.                                15-17 Carlton Street, Halifax, HX1 2AL.  You can contact us directly for an appointment on 03005550191.

Macmillan Cancer Support

If you or someone you know has been diagnosed with cancer, we can help. Find out what to expect, get information, practical advice and support, hear from experts and read about other people’s experiences.  0808 808 00 00 7 days a week, 8am-8pm

Making Space Mental Health Carer Support Service

For carers who provide practical help and/or emotional support to a friend, relative or partner with a mental health condition.  Tel: 07815493439, 07813342856 or 07815493442



Our Place

Providing a safe space for older people, and respite for carers in Calderdale at weekends.  For more information, please call 07955641636

Parkinson’s Society

Our helpline and local advisers can support anyone with Parkinson’s, their family or friends. Call 0808 800 0303 to get in touch.

Staying Well

People with active social lives tend to be happier and healthier.  There are loads of community groups and all kinds of things to do all across Calderdale from Art to Zumba!  Staying Well is the social prescribing service Calderdale.

The Staying Well team can work with any adult in Calderdale from 18 years and over to access social activities and health and wellbeing related services in the community.  To find out more call us on 01422 392767

Stroke Association

The Stroke Association provide an advice and support service to offer support and practical information for people who have had a stroke as well as their family and carers.  Helpline can be contacted on 0303 3033 100

Unique Ways

Unique Ways are a parent-led organisation offering support, guidance and a range of services to families with disabled children aged 0-25.  We are based in Halifax, covering the whole of the Calderdale area and beyond. Hanson Lane Enterprise Centre, Hanson Lane, Halifax, HX1 5PG.  Tel: 01422 343090

Women’s Centre

Our wide-ranging services include emotional and practical support on issues such as debt, benefits, mental or physical health, domestic violence, counselling, training and development and much more. Women Centre Ltd, 23 Silver Street, Halifax, HX1 1JN Tel: 01422 386500




Directory of Benefits Advice Providers in Calderdale

Age UK 4-6 The Square, Woolshops, HX1 1RJ. Tel: 01422 399830

Advice for the over 60s’ including home visits on a range of issues including benefits. Also a Cancer Support service for people over the age of 50 You are advised to phone beforehand.


CAB 37 Harrison Road Halifax Advice Line

Tel 0300 330 9048 Mon to Friday 9.30 to 1pm and Tuesday 4pm to 5.30pm

Advice to all age groups including debt, welfare benefits etc.

Currently offering a service to people with ESA/PIP appeals

Also Universal Credit ‘Help to claim’ service: Call 0800 144 8444 Mon-Fri 8am to 6pm or drop in Customer First, Horton Street Halifax (Mon to Friday 10am to 1pm) and Todmorden Health Centre Thursdays: 9.30 am to 12 noon


Calderdale Council Benefits Assessment Unit, Customer First, 19 Horton Street, Halifax, HX1 1QE. Tel: 01422 288001 help to claim Housing and Council tax benefits and other benefits. Some home visiting.

Also support with Universal Credit including digital skills training and budgeting skills


For specific enquiries, phone:

  • Emergency Living Support: 01422 288005.
  • Finance: 01422 288003.
  • General enquiries: 01422 288001.


Calderdale DART – Disability Advice Resource Team   Providing advice and information on a range of issues including welfare benefits. Tel: 01422 343040

Disability Support Calderdale,

Suite 37, Windsor Works. Victoria Road, Hebden Bridge, HX7 8LN

Contact numbers Tel 07990 833521       07944 511716


This is a local group run by and for people with a disability and long term medical condition who live in Calderdale. They provide information and support to help empower and enable disabled people to make informed choices. They offer help in completing benefit application forms and other help. They have drop in sessions in Todmorden.




Healthy Minds (Calderdale Wellbeing) Tel 01422 345154

1 King Street, Halifax HX1 1SR Has a Welfare Rights service

Clients will need to contact Healthy Minds to see if they are taking on any new work


Macmillan Cancer Support

National helpline for benefits advice for people diagnosed with cancer.  0808 808 00 00        7 days a week, 8am-8pm

Noah’s Ark

Budgeting, debt relief orders, debt management plans, individual voluntary arrangements. Ring 01422 364664 to find out more.

Together Housing. This service is for Together tenants only.


Tel: 0300 555 5557

For money/debt and Welfare Benefits advice including Representation in some cases. Will carry out home visits or see clients in accessible local venues.


The Pensions Service Tel: 0845 6060265 Home visiting service for the over 60s’ to claim Pension Credit; AA and PIP for this age group.

Step Change (Debt Charity)

Help line 0800 138 111

Offers debt advice


Unique Ways

Formerly Calderdale Parents & Carers                     

Tel: 01422 343090 Mob: 07500594653

Hanson Lane Enterprise centre




They support parent carers where the child is 0-25 with applications and appeals for certain benefits – they cover DLA, PIP, Carer’s allowance. Other benefits not related to the child’s needs would be a gap as this is not covered by their project. They do not give advice as such, as they support via an advocacy model, but provide options and support to understand rights.